Contact Us
CONTACT US BY EMAIL:
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PLEASE NOTE: if you do not receive a reply to your email within two
business days, please call. Sometimes our emails to customers
bounce back or get caught in spam filters. In these cases, you will not
see our replies no matter how many times we respond to you.
CONTACT US BY PHONE:
1-905-738-6445 TOLL FREE: 1-877-738-6445
Office hours are Monday-Friday, 9:30 a.m. - 6:00 p.m. (EST).
Please leave a message at other times or if we are unavailable.
CONTACT US BY FAX:
1-905-738-6265
CONTACT US BY MAIL:
Rapido Trains, Inc.
445 Edgeley Boulevard, Unit 1
Concord, ON
L4K 4G1
Canada
RENSEIGNEMENTS SONT DISPONIBLE EN FRANÇAIS.
WE LOOK FORWARD TO HEARING FROM YOU!
RETURNS POLICY
Our HO scale passenger cars each contain over 200 parts and are completely hand assembled. As such, occasionally there will be small problems such as parts missing or damaged. If your passenger car contains a manufacturing defect, we will be glad to help.
WHAT SHOULD YOU DO IF THERE IS A PROBLEM?
Please email or fax us with the full details of the problem with your product. We will send you a return number. This number must be included with the item, as well as your name and address. Returns sent without a return number will not be processed. We will repair or replace any product that is found to be defective, provided that we have the necessary parts for repair or a replacement product is in stock.
Please note that we do not generally re-install parts that have come loose in transit. These can easily be re-attached with a drop of glue.
HOW TO ORDER OUR PRODUCTS
CONTACT YOUR LOCAL DEALER
Most reputable hobby shops and online stores in North America are carrying
our products, and they will gladly take advance orders from you for any
ready-to-run products we announce here. If your hobby shop does not carry
our products, they can order our products from their distributor.
ORDERING FROM OVERSEAS
If you are overseas or you do not have a local dealer, we will try and help you find a reputable dealer in North America who will take your orders. We have added an online shopping cart system to handle direct TurboTrain and TurboTrain: A Journey orders.